1. Does the TimeTrac software work with the new Windows 7 operating system? Yes, our new software version 3.0 is compatible.
  2. How many hours of shop time can I anticipate for doing the installation? It is difficult to give an exact number of hours, as each aircraft is unique. However, from the responses that we have gotten from Warranty Card registrations, you can plan on around 5 hours of shop time to complete a typical installation.
  3. We operate a fleet of aircraft. Do we have to spend $2495 on each aircraft on order to equip our fleet? No. Your first purchase will be for the TimeTrac software and hardware package. Since you would already have the software, subsequent purchases will be for the Add-on Hardware (STC, Install Kit, etc) only.
  4. Where is the download port located on the aircraft? It is your choice as to where this is located, but we recommend having it somewhere that is readily accessible for data downloading.
  5. Isn't TimeTrac a little too much "big brother" watching you? No. It DOES NOT provide a breadcrumb tracking of your entire flight. TimeTrac only records when and where the takeoff and landing took place, not your flight path. It is essentially an automatic journey log that applies the flight times to aircraft components, making your record keeping real-time and greatly simplified.
  6. Our flight school track flight times on two separate hour (Hobbs) meters. Would TimeTrac work for us? Yes. TimeTrac keeps track of power-up to power-down time as well as flight (time-in-service). You can sync TimeTrac with your hour meter for seamless recordkeeping.
  7. Our flight school has multiple aircraft. How do we make sure that the person doing the downloading does not mix up the flight times between aircraft? At the time of installation, the TimeTrac onboard computer is initialized with the corresponding aircraft's serial number. That way, the software assigns the correct flights to the correct aircraft and there is no chance of error.
  8. I have a fleet of lease aircraft and can't get to them to do downloads very often. How does TimeTrac handle this? TimeTrac can record up to 700+ flight legs, giving you quite a bit of time before it starts writing over the first record. Also, with the new IMPORT/EXPORT feature, you can have someone download the data and send it to you via an email attachment.
  9. The hour (Hobbs) meter on my aircraft works off of the squat switch on the landing gear. Can TimeTrac be activated in the same way? Yes it can. In fact, we recommend that the two systems be in synch. We provide a wiring diagram for mechanical switch activation so that the hour meter and TimeTrac start and stop at the same time. Two simple connections are required.
  10. Referencing the previous question, would we still automatic airport identification?
    Yes, as long as there is correct GPS serial data coming into the TimeTrac computer.
  11. Is there a dedicated device that can be used to do the data downloads from the plane instead of a laptop or PC? Yes, many of the new, inexpensive "netbooks' are proving to be very handy and will work just fine.
  12. My aircraft is on straight floats, so many of my fights are to and from destinations that are not listed as airports or seaplane bases. How does TimeTrac handle this situation? Easy. You have the ability to create your own User Airport List. When a landing or takeoff is made from a location that is not deifned in the TimeTrac Worldwide Airport Database, a latitude and longitude stamp is made. You simply have to go into the User Airport List and give it a name (i.e. "Oshkosh SPB").
  13. Can the flight data be exported into our existing accounting program? At this time, we do not provide a means to do this. We are willing to work with you to make the software meet your custom needs. This would be at additional cost to you and would be based on the scope of the job. Call us with your requirements.
  14. Is TimeTrac approved in any helicopters? Currently, we do not have any helicopters on our STC and are working on it. In the meantime, we have had customers get FAA field approvals for helicopter installations as "non-required electrical equipment". See AC25-10 or contact us for any assistance you might need in getting an approval.